We are / were asking people, customers, who make use of our service
to rate us, on the 4 keys of refer – ability *:
*according to Murray Kilgour, Strategic Coach, of TCI (Transform Consulting International) and MurryKilgour.com, a leadership consultant and coach, across many industries
1. did we show up on time?
2. did we do what we said?
3. did we finish, what we started?
4. were we polite, did we say please and thank you?
Question 1 In context:
in an emergency sector, it is reasonable, we may already have been busy with an emergency, or two, at the time your call came in – we will agree a time or refer you
If there is any choice or option, we ask the customer, as far as possible, to make the choice, set or agree a time, …